Ohio Valley Natural Fibers
"Custom Fiber Processing at it's BEST"
Woolen Mill - Custom Processing
Owners as of 4/1/15: Ron and Dianne Ganslein
8541 Louderback Road
Sardinia, OH 45171-9603
Phone: 937-446-3045 - Email: email@example.com
To our customers--current and potential,
My apology for a HUGE error I made when releasing our new pricing effective on orders received after 6/1/18. I failed to subtract the washing charge from the processing charge under our new pricing strategy, so the processing charges were all overstated by $7/lb. Like I said, a HUGE mistake! Not only was the pricing wrong on the website, but also on the brochures I had at our shows.
I want to say a special thank you to Sara Dunham (Punkin's Patch at Equinox Farm) for questioning this huge increase!! For those who know me, you know that I have such a passion for the success of this mill and the vision we have for our farm, but trying to manage this business, plus my consulting practice has clearly caught up with me and it is painfully apparent that I need to pay more attention to the details!! Our customers are so special to us, I hope I have not caused any of you undue concern with this mistake.
The new pricing strategy is intended to save more customers more money by aligning our pricing structure more closely to our costs across different services. I know we are still priced at a premium to some of the larger mills, but we are closing the gap as we continue to drive efficiencies and improve production capabilities.
We have taken an increase on washing services by basing it on incoming weight (like other mills) vs. finished weight which is how we continue to bill all of our processing services. We remain committed to:
We hope that our current customers benefit from these savings.
Again, my apologies for the confusion,
Dianne Ganslein, Owner
It is sometimes difficult for us to answer the phone when equipment is running.
If you have difficulty reaching us at the number above, please try Dianne at 513-646-5503. Our apologies for any inconvenience and we thank you for your patience.
Mill hours are Monday - Friday 9am-4pm
We love visitors! It is best to call us in advance to let us know you are coming in, especially if you want a tour; plus we do have the occasional day where we are shut down due to equipment maintenance schedules, inclement weather, holidays, etc.
If you are working toward a special deadline, please let us know and we will work with you to accommodate your timing the best that we can.